GENERAL INSURANCE CODE OF PRACTICE

The 2020 version of the Code was developed following an extensive review, and was no doubt influenced by the findings of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry which concluded with final report in early 2019.

The new Code introduces a significant number of new clauses concerning issues such as automatic renewal, premium comparison, pressure selling and consumer credit insurance. There are also 2 entirely new Parts to the code:

- Supporting customers experiencing vulnerability

- Standards for conducting investigations

GICOP 2020 – OBLIGATIONS ON SERVICE SUPPLIERS

COURSE OVERVIEW

This training module was developed in response to the findings of the Royal Commission into the Financial Services sector and the recommendations of the Insurance Council of Australia’s review of the General Insurance Code of Practice.

The objective of this course is to outline the obligations Service Suppliers have in terms of the requirements of the Code and also in terms of dealing with people who may be experiencing vulnerability:

• General Insurance Code of Practice – overview relevant parts
• General Insurance Code of Practice – overview relevant parts
• Obligations on Code Subscribers and their distributors
• Obligations on Service Suppliers
• How to engage with people experiencing vulnerability
• Responding to episodes/evidence of vulnerability
• How to develop personal attributes in dealing with vulnerable/ hostile subjects
• Self-care

WHO SHOULD DO THIS TRAINING?

The aim of this course is to provide professional development for Service Suppliers working on behalf of Insurers that subscribe to the General Insurance Code of Practice. 

LEARNER EXPERIENCE

This course is simple to navigate, easy to understand and will accommodate all learning styles. Learners will undertake various activities within the course to enhance learning.

The course also features a knowledge check to confirm learning outcomes.

COURSE OVERVIEW

The following learning outcomes will be achieved on completion of this course:

• Introduction
• Background
• Regulatory context
• Introduction
• Section 3 - Policy design and disclosure
• Section 4 - Sales practices and advertising
• Section 5 – When you buy insurance
• Section 6 – Policy changes and cancellation rights
• Section 7 – Consumers requiring additional support
• Section 8 – When you make a claim
• Section 9 – Complaints and disputes
• Section 10 - Standards for third parties dealing with underwriting or claims
• Section 14 – Access to information
• Rest of the Code
• Knowledge check

BUSINESS BENEFITS

• ANZIIF CiP Pts
• Improved Service Supplier awareness
• Compliance with client requirements

COURSE DELIVERY

COURSE FEE: $49.50