LIFE INSURANCE CODE OF PRACTICE - INVESTIGATORS

The Life Insurance Code of Practice is published by the Financial Services Council and sets out the life insurance industry’s key commitments and obligations to customers on standards of practice, disclosure and principles of conduct for their life insurance services, such as being open, fair and honest.

LIFE INSURANCE CODE OF PRACTICE - INVESTIGATORS

COURSE OVERVIEW

This training module was developed to cover the requirements of the Life Insurance Code of Practice and in particular the obligations surrounding investigations. The aim of this course is to provide professional development for investigators working in the insurance industry that need to comply with the requirements of the Code, on behalf of Insurers.

Learning outcomes:

• Background
• Regulatory context
• Overview of all Parts of the Code
• Consumers requiring additional support
• Requirements relevant to Interviews/Factual Investigations
• Requirements relevant to surveillance
• Knowledge check

WHO SHOULD DO THIS TRAINING?

The aim of this course is to provide professional development for investigators working in the insurance industry that need to comply with the requirements of the Code, on behalf of Insurers.

LEARNER EXPERIENCE

This course is simple to navigate, easy to understand and will accommodate all learning styles. Learners will undertake various activities within the course to enhance learning.

The course also features a knowledge check to confirm learning outcomes.

COURSE CONTENT

The following learning outcomes will be achieved on completion of this course:

• Background
• Regulatory context
• Introduction
• Section 3 - Policy design and disclosure
• Section 4 - Sales practices and advertising
• Section 5 – When you buy insurance
• Section 6 – Policy changes and cancellation rights
• Section 7 – Consumers requiring additional support
• Section 8 – When you make a claim
• Section 9 – Complaints and disputes
• Section 10 - Standards for third parties dealing with underwriting or claims
• Section 14 – Access to information
• Rest of the Code
• Knowledge check

BUSINESS BENEFITS

• ANZIIF CiP Pts
• Improved Investigator awareness
• Compliance with client requirements

COURSE DELIVERY

COURSE FEE: $55